A size too small
No direct exchange in this store, so the honest path: return, then the right size.
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“The Air Max 270s from my last delivered order are a full size too small. Can I swap them for an 11?”
What happens
Mike's sneakers are a size too small. He asks for a swap.
What to notice
Cartivo finds the order and explains the path: a return plus a new pair.
- 2Step 2
“OK, return them”
What happens
He goes ahead with the return.
What to notice
Return started for the Air Max 270.
- 3Step 3
“And put a pair in size 11 in my cart. Black if you have it, otherwise the white and red”
What happens
Then adds the next size up.
What to notice
The size 11 in the cart, ready when he is.
What this scenario shows
- Says what it can do
- Return started
- Right size found