It arrived damaged
A damaged item reported in the chat, routed to a real return with the damage as the reason.
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“The Airwrap I ordered arrived damaged”
What happens
James reports a damaged delivery. Cartivo finds the order and prepares a return with the damage as the reason.
What to notice
The item and reason, with a confirmation question.
- 2Step 2
“Yes, please start the return”
What happens
On his yes it's recorded, or, if a return is already open on that order, he's told so rather than given a duplicate.
What to notice
A real return reference, or the one already open; no invented courier pickup.
- 3Step 3
“Yes, start the return”
What happens
Asked again, Cartivo says the return is already open instead of opening a duplicate.
What to notice
A return reference in the conversation.
What this scenario shows
- Damage reported in conversation
- Return recorded with the reason