One of the two runs small
One hoodie of two sent back, with the right refund.
As a signed-in shopper1.5 min3 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“I bought two Rival Fleece Hoodies in my last delivered order and one runs small. Can I send that one back?”
What happens
Mike bought two hoodies and one is too small. Cartivo finds the order and checks before acting.
What to notice
The order and the hoodie, with a confirmation question.
- 2Step 2
“Yes, just the one”
What happens
He confirms just one.
What to notice
Return started for one hoodie: a $54.99 refund.
- 3Step 3
“And when does the money show up?”
What happens
He asks when the refund lands.
What to notice
The return's status and the refund timing.
What this scenario shows
- Finds the order without a number
- Returns one of two
- Refund for what goes back