It arrived cracked
A damaged item, one of two, sent back on the shopper's word.
As a signed-in shopper1 min2 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“One of the two JBL Charge 5 speakers from my order earlier this month arrived with a cracked grille. I want to send that one back”
What happens
Olivia's speaker arrived damaged. Cartivo finds the order and offers to start a return.
What to notice
The order with both speakers, and a confirmation question.
- 2Step 2
“Yes, return the broken one”
What happens
She confirms the broken one only.
What to notice
A return for one speaker, refund $219.99.
What this scenario shows
- Damage taken at the shopper's word
- One unit of two
- No invented labels