Not the colour I expected
A return started from a description, not an order number.
As a signed-in shopper1 min2 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“The blazer I got a couple of weeks ago looks way more beige in person than in the photo. I'd like to return it”
What happens
Emma's blazer looks different in person. She describes it; Cartivo finds the order.
What to notice
The Oversized Blazer from her order, with a confirmation question.
- 2Step 2
“Yes please, go ahead”
What happens
She confirms.
What to notice
A return reference and the refund amount.
What this scenario shows
- Finds the item by description
- Reason recorded
- Started on a yes