Where's my refund?
A return started, then the refund question answered from the return itself.
As a signed-in shopper1.5 min3 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“I want to return the JBL Tune 230NC earbuds, I never use them”
What happens
Olivia never uses her earbuds and wants to send them back.
What to notice
The order and the earbuds, with a confirmation question.
- 2Step 2
“Yes, start it”
What happens
She confirms.
What to notice
Return started: $79.99 back to her card.
- 3Step 3
“So where's my refund going to show up, and when?”
What happens
She asks where and when the money comes back.
What to notice
The return's status, the amount and that it goes to the original card.
What this scenario shows
- Return started in chat
- Status from the store
- Refund amount and timing