Start a return
A return for one delivered item, confirmed by the shopper and recorded in the store.
As a signed-in shopper1 min2 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“I want to return the Pro 100 Blender I got. It's too loud for our kitchen”
What happens
James names the order, the item and the reason. Cartivo checks the order and confirms what it is about to return.
What to notice
The item and reason, with a confirmation question; nothing opened yet.
- 2Step 2
“Yes, go ahead”
What happens
On his yes, the return is recorded in the store with a reference. If a return is already open on that order, Cartivo says so instead of opening a duplicate.
What to notice
A real return reference, or the one already open.
What this scenario shows
- Return confirmed before it's opened
- Recorded for real, no duplicates