Oops, wrong address
An unshipped order redirected to the office before it leaves.
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“Add the Snowe Marble Coasters to my cart”
What happens
James adds coasters.
What to notice
Coasters, $31.
- 2Step 2
“Ship it home with my Mastercard, show me the summary”
What happens
He checks out to his home address.
What to notice
Summary first.
- 3Step 3
“Yes, place it”
What happens
On the yes, the order is placed, with its number in the conversation.
What to notice
Order number shown. Demo: nothing is charged.
- 4Step 4
“Oh no, I meant to send that to my office on Pacific Ave. Can you change the address on that order?”
What happens
He meant his office. The order hasn't shipped, so the address can still change.
What to notice
The order now ships to 1700 Pacific Ave.
What this scenario shows
- Change before shipping
- Saved address by name
- Confirmed in the store