Cancel before it ships
An order placed, then cancelled in the conversation, for real.
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“Add the Lodge Cast Iron Skillet 12 inch to my cart”
What happens
James adds a skillet.
What to notice
One item in the cart.
- 2Step 2
“Show me the order summary with my saved card, shipped to my home”
What happens
Cartivo prepares the order with his saved card and address.
What to notice
Summary first; nothing placed yet.
- 3Step 3
“Yes, place it”
What happens
The order is placed.
What to notice
Order number shown.
- 4Step 4
“Oh wait, I need to cancel that order. It hasn't shipped yet, right?”
What happens
He changes his mind. Cartivo checks the order hasn't shipped and asks him to confirm before cancelling.
What to notice
The order and its total, with a confirmation question.
- 5Step 5
“Yes, cancel it”
What happens
On his yes, the order is cancelled in the store, not just noted.
What to notice
The order is now cancelled.
What this scenario shows
- Real cancellation in the store
- Only orders that haven't shipped