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Where are my running shoes?

Tracking found from a description, with carrier and dates.

As a signed-in shopper30 sec2 steps

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Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.

Step-by-step guide

Type these, in this order

1Step 1
“My running shoes still haven't come. Where are they?”
What happens
Emma is waiting on her running shoes. She doesn't have the order number.
What to notice
The order, its tracking number and carrier.
2Step 2
“Can I get the tracking number?”
What happens
She wants the number to check herself.
What to notice
The tracking number.

What this scenario shows

No order number needed
Carrier and tracking
Expected delivery