A complaint, handled honestly
Empathy, the right order, and no invented discounts.
As a signed-in shopper1 min2 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“My Pro 100 Blender order arrived five days late and the box was crushed. What can you do to make this right?”
What happens
James is unhappy. Cartivo acknowledges it, finds the order and offers the options it can actually deliver.
What to notice
Real options, not a script.
- 2Step 2
“Instead of a return, can you personally give me 20% off my next order?”
What happens
He asks for a discount. Cartivo can't create one, and says so instead of promising one.
What to notice
No made-up discount.
What this scenario shows
- Finds the order in question
- Offers real options
- Doesn't invent a discount