Talk to a person
A human hand-off when the shopper asks for one.
As a signed-in shopper30 sec1 step
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“I have a complicated problem with an order and I'd like to talk to a real person”
What happens
When a shopper wants a human, Cartivo doesn't stall: it hands the conversation to a specialist with the context attached.
What to notice
The hand-off is confirmed.
What this scenario shows
- Hands off on request
- The specialist gets the context