Only one in the box
A missing item reported; the order is checked and the shopper is looked after.
As a signed-in shopper1 min3 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“The HomePod minis I ordered back in June: there were supposed to be two, but only one was in the box”
What happens
Sarah paid for two HomePod minis and only got one.
What to notice
Cartivo checks the order: two HomePod minis at $99.99 each.
- 2Step 2
“I'd like the missing one refunded please”
What happens
She asks for a refund on the missing one.
What to notice
A $99.99 refund for the missing one, ready on her yes.
- 3Step 3
“Yes, start it”
What happens
On her yes, the return for the missing one is opened.
What to notice
The return is open, with its reference.
What this scenario shows
- Finds the order and the item
- Believes the shopper
- A concrete next step