Changed my mind
Place an order and cancel it, both in the conversation.
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“Add the Fellow Flying Jewel coffee to my cart”
What happens
James adds a bag of coffee.
What to notice
The cart updates.
- 2Step 2
“Send it to my home with my Mastercard”
What happens
Cartivo prepares the order with his saved address and card. The store itself refuses to place an order before he has seen the summary and said yes.
What to notice
A summary first; nothing is placed yet.
- 3Step 3
“Yes, place the order”
What happens
On his yes, the order is placed.
What to notice
The order number in the conversation. (Demo: nothing is charged.)
- 4Step 4
“Actually, I changed my mind. Cancel that order”
What happens
Minutes later he changes his mind. The order hasn't shipped, so Cartivo asks him to confirm.
What to notice
Cartivo asks him to confirm before cancelling.
- 5Step 5
“Yes, cancel it”
What happens
He confirms and the order is cancelled.
What to notice
The order shows as cancelled.
What this scenario shows
- Order placed only after a confirmation
- Cancelled in one line before it ships