Where's my return?
Start a return, then ask where it is: status and refund amount from the store's records.
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“The Airwrap from my last delivered order pulls my hair. I'd like to return it”
What happens
James asks to send the Airwrap back. Cartivo finds the delivered order that has it and confirms the item first.
What to notice
Only the Airwrap, not the whole order.
- 2Step 2
“Yes, return it”
What happens
He confirms. The return is opened in the store.
What to notice
A real return reference and the refund amount.
- 3Step 3
“What's the status of the return on my Airwrap?”
What happens
Later he checks on it. Cartivo looks the return up in the store.
What to notice
Return reference, status and refund amount.
What this scenario shows
- Return status from the store
- Refund amount