A return in two messages
From 'it doesn't fit' to a return started, without a form.
As a signed-in shopper30 sec2 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“I want to return an item from my last delivered order, it doesn't fit.”
What happens
James wants to return something that doesn't fit. Cartivo finds the order and the item and confirms before acting.
What to notice
It checks the item and asks before starting the return.
- 2Step 2
“Yes, go ahead with the return.”
What happens
On his yes, the return is started, with what happens next.
What to notice
A return reference and the next steps.
What this scenario shows
- Finds the right order
- Starts the return after a confirmation