Already on the registry
An order placed, then cancelled for real when plans change.
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“I'd like the Tuft & Needle Loftie Lamp sent to my home, on my Visa please”
What happens
David orders a bedside lamp in one message.
What to notice
The summary: home address, Visa ending 4242. Nothing placed yet.
- 2Step 2
“Yes”
What happens
On the yes, the order is placed, with its number in the conversation.
What to notice
Order number shown. Demo: nothing is charged.
- 3Step 3
“Ugh, my sister just told me she's getting me one. Can I cancel that?”
What happens
His sister is giving him the same lamp. He asks to cancel; Cartivo checks it hasn't shipped and asks to confirm.
What to notice
The order and its total, with a confirmation question.
- 4Step 4
“Yes, cancel it”
What happens
On his yes, the order is cancelled in the store.
What to notice
Order cancelled.
What this scenario shows
- One message order
- Cancelled in the store, not just noted
- Asks before cancelling