Too late to cancel
A shipped order can't be cancelled; the shopper hears why and what to do instead.
As a signed-in shopper1 min2 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“Cancel my Air Max order, I found them cheaper locally”
What happens
Mike wants to cancel his sneaker order. It has already shipped.
What to notice
Cartivo says it has shipped, so it can't be cancelled, and offers a return once it arrives.
- 2Step 2
“Fine. When will it get here then?”
What happens
He asks when it will arrive.
What to notice
Tracking and the expected delivery.
What this scenario shows
- Checks the real status
- No pretend cancellation
- Offers the next best step