Cartivo in Action
140 live recordings on the Cartivo production store — every capability, scenario, and edge case shown with ElevenLabs narration. Plus demos on SFCC, Express, Rivoli, and UPPAbaby.
Showing 140 of 195 videos
Must Watch
— top Cartivo capabilities
Natural Language Search — Sony Headphones
Ask for "wireless headphones" in plain English and watch Cartivo surface the Sony WH-1000XM5 instantly, answer follow-up questions, and check variant availability.
Complete Checkout — Cart to Confirmed
End-to-end checkout on Cartivo: add to cart, provide shipping details in a single message, and reach payment — entirely in conversation, no form pages.
OTP Login — In-Chat Authentication
One-time password login inside the chat interface. Cartivo sends a code, the shopper enters it, and they're instantly authenticated — no login page, no redirect.
Product Discovery
12 videosNatural Language Search — Sony Headphones
Ask for "wireless headphones" in plain English and watch Cartivo surface the Sony WH-1000XM5 instantly, answer follow-up questions, and check variant availability.
Budget-Constrained Search
Show me laptops between $1,000 and $1,500 — Cartivo filters by price range instantly and recommends the best value for a software developer.
Semantic Search — No Keywords Needed
"Something for long flights, noise cancelling, comfortable, all-day battery" — Cartivo understands intent without product keywords and surfaces the perfect match.
Category Browse — Electronics Deep Dive
Browse all product categories, then drill into electronics to explore smart TVs — Cartivo handles multi-level navigation without a single menu click.
Filter & Sort — Nike Running Shoes Under $150
Apply price filter, sort by best rating, then narrow to Nike only — all through conversation. Cartivo handles chained filter requests in one fluid exchange.
Natural Language Search — Smartwatch Discovery
Browse the newest smartwatches and get a side-by-side comparison of Apple Watch vs Samsung Galaxy Watch — detailed, accurate, and conversational.
Deep Product Details — iPhone 15 Pro Max
Full product deep-dive: specs, color availability, storage size recommendation — Cartivo answers three follow-up questions without losing context.
Brand Filter — All Apple Products
Show everything from Apple, then narrow to current sale items only — Cartivo applies brand and promotion filters simultaneously from a single message.
Sale Discovery — Live Deal Surfacing
What's on sale right now? Then narrow to headphones and earbuds — Cartivo surfaces live promotions and filters by category instantly.
New Arrivals — Latest Products Surfaced
Ask for newest products, then filter to men's clothing — Cartivo retrieves the most recently added catalog items with no stale results.
Trending & Bestsellers — Live Popularity Data
What's trending right now? What are the bestsellers in electronics? — Cartivo surfaces real-time popularity data without page navigation.
Cross-Category Discovery — Home Office Setup
One request spans multiple categories: desk setup recommendations, then monitor and keyboard suggestions — Cartivo understands intent across product boundaries.
Cart & Checkout
10 videos
Add to Cart — Conversational Flow
Add the Sony WH-1000XM5 in Black through pure conversation. Cartivo confirms color, adds the item, and shows a real-time cart summary without a single page redirect.
Apply Coupon Code SAVE10
Watch a live coupon application on Cartivo — add Sony headphones, apply SAVE10, and see the discounted total update in real time. Invalid coupon handling shown too.
Complete Checkout — Cart to Confirmed
End-to-end checkout on Cartivo: add to cart, provide shipping details in a single message, and reach payment — entirely in conversation, no form pages.
Quantity Update — Change 2 to 3 Items
Add 2 Nike T-shirts, then change to 3 — Cartivo updates quantity conversationally and confirms the new total without any cart page interaction.
Remove Item — AirPods Out, Sony Stays
Add two items, then remove one — Cartivo understands exactly which item to remove and confirms the updated cart in one smooth exchange.
Address Entry — One Message, All Details
Provide name, email, and shipping address in a single message at checkout — Cartivo extracts all fields and confirms without a form page.
Payment Initiation — Credit Card Flow
Cart → checkout → provide details → initiate credit card payment — complete checkout journey with Cartivo handling every transition naturally.
Express Checkout — All Details in One Message
Add JBL speaker, provide full checkout details in one message, then explore payment options — Cartivo handles multi-field input from a single conversational turn.
Cart Summary — Itemised Total with Tax
Add MacBook Air M3 and Apple Watch, then request a detailed breakdown including tax — Cartivo provides a full itemised summary without a receipt page.
Complete Order — Coupon + Checkout in One Flow
Add Samsung earbuds, apply SAVE10, checkout with full details — Cartivo handles coupon application and checkout in a single continuous conversation.
Authentication
8 videosOTP Login — In-Chat Authentication
One-time password login inside the chat interface. Cartivo sends a code, the shopper enters it, and they're instantly authenticated — no login page, no redirect.
Guest Shopping — No Login Required
Browse smartphones and add iPhone 15 Pro Max to cart as a guest — Cartivo provides full shopping capability without requiring authentication.
Email Recognition — Instant Account Access
Login with email OTP and immediately access tier and points balance — Cartivo recognises the account and surfaces loyalty data instantly after authentication.
Order History Access — Post-Login Retrieval
Login via OTP and immediately retrieve order history with full details — Cartivo transitions from auth to account data in one fluid exchange.
Saved Addresses — Account Address Book
Login and check saved shipping addresses — Cartivo retrieves the full address book instantly, making repeat purchases seamless.
Profile Management — View Account & Tier
Login and view full profile information including loyalty tier status — Cartivo surfaces complete account details in a single conversational query.
Saved Payment Methods — Account Card Management
Login and check saved payment methods on file — Cartivo retrieves payment details instantly without navigating to an account settings page.
Session Continuity — History + New Cart in One Session
Login, check order history, then add a new item to cart — Cartivo maintains full context across authenticated account management and new shopping actions.
Loyalty & Rewards
9 videos
Loyalty Points — Platinum Member
A Platinum loyalty member checks their points balance and tier benefits. Cartivo surfaces the full account summary instantly after authentication.
Loyalty Program — Tier Benefits Explained
Cartivo explains the complete loyalty program — tiers, earning rates, benefits — to a guest shopper considering signing up. Clear, compelling, and conversational.
Earn Points — How Much Will I Earn?
Ask how many loyalty points a $299 headphone purchase will earn — Cartivo calculates points based on tier and explains the earning rate.
Redeem Points — Discount at Checkout
Redeem loyalty points for a discount on the current cart — Cartivo applies points redemption, shows the savings, and confirms the adjusted total.
Tier Benefits — Gold vs Platinum Perks
Ask about Gold tier benefits and what Platinum unlocks — Cartivo explains all tier perks clearly so the shopper knows exactly what to aim for.
Points Expiry — When Do My Points Expire?
Ask when current loyalty points expire — Cartivo retrieves expiry dates from the account and explains how to keep points active.
Bonus Points — Earn 3× This Weekend
Ask about current bonus point promotions — Cartivo surfaces active multiplier events, eligible categories, and the promotion end date.
Points History — Transaction Ledger
View points earning and redemption history — Cartivo retrieves the full points transaction log with dates and amounts in one query.
Referral Program — Earn Points by Inviting Friends
Ask how the referral program works — Cartivo explains points earned per referral, how to share the link, and when rewards are credited.
Order Management
9 videos
Order History — Logged-In Experience
After OTP login, Cartivo retrieves complete order history with order IDs, dates, items, and delivery status — making account management a natural conversation.
Order Tracking — Live Shipment Status
Track a specific order by ID — Cartivo retrieves carrier status, tracking number, and estimated delivery in a single conversational query.
Order Status — Where Is My Order?
Ask "where is my order?" after login — Cartivo checks the latest order status and provides a clear update without any order tracking page.
Reorder — Repeat Last Purchase Instantly
Reorder items from a previous purchase — Cartivo identifies the order, confirms the items, and adds them to cart in one conversational exchange.
Cancel Order — Conversational Cancellation
Cancel an in-progress order through chat — Cartivo checks cancellation eligibility, confirms the request, and provides a refund timeline.
Invoice Request — Instant Document Generation
Request an invoice for a completed order — Cartivo retrieves the order details and explains how to access the invoice document.
Delivery Update — Change Delivery Preferences
Ask about updating delivery preferences for an in-transit order — Cartivo explains what changes are possible and next steps.
Multiple Orders — Complete Order History View
View all recent orders in a single query — Cartivo retrieves and summarises multiple orders with dates, items, and status in one response.
Order Details — Complete Line Item View
Ask for full details on a specific order — Cartivo retrieves every line item, prices, applied discounts, and shipping details precisely.
Wishlist & Comparison
8 videos
Wishlist — Add, View, Move to Cart
Full wishlist management in conversation. Add Sony headphones and Bose earphones, view the wishlist, then move an item directly to cart — all through natural language.
Product Comparison — Sony vs Bose
Side-by-side comparison of Sony WH-1000XM5 vs Bose QuietComfort Ultra. Cartivo compares noise cancellation, battery, comfort, and makes a clear recommendation.
iPhone vs Samsung — Decided in Chat
iPhone 15 Pro Max vs Samsung Galaxy S24 Ultra. Cartivo compares camera, performance, ecosystem, and makes a clear value recommendation.
View Wishlist — Complete Saved Items List
View the current wishlist after login — Cartivo retrieves all saved items with names, prices, and availability status in one response.
Move to Cart — Wishlist to Purchase
Move a saved wishlist item directly to cart — Cartivo transfers the item, confirms the cart update, and keeps the wishlist clean.
Remove from Wishlist — Instant Deletion
Remove a specific item from the wishlist — Cartivo handles the deletion and confirms the updated wishlist without any page navigation.
Share Wishlist — Gift List Sharing
Ask how to share a wishlist — Cartivo explains the sharing options, generates a shareable link, and helps turn the wishlist into a gift guide.
Save for Later — Cart Item to Wishlist
Move an item from cart to save-for-later — Cartivo removes it from the cart and saves it to the wishlist in one conversational step.
Personalization
9 videos
Personalised Recommendations
Cartivo builds a personalised recommendation list from stated preferences — Sony, Apple, under $500 — and curates a tailored shortlist in seconds.
Intelligent Upsell — Always Helpful
After adding Sony headphones, Cartivo suggests a carrying case and premium cable — genuinely useful accessories, not random products. Context-aware upsell done right.
Style Profile — Stated Preferences Drive Results
Tell Cartivo your style preferences and watch it curate a personalised product list — minimal, dark, premium — immediately applied to recommendations.
Complete the Look — Match Items Together
After adding Sony headphones, ask Cartivo to complete the look — it recommends complementary tech accessories that go with the purchase.
Gift Recommendations — Tech-Lover Gift Guide
Ask for gift ideas for a tech-lover with a $200 budget — Cartivo curates a targeted shortlist with price breakdowns and reasoning.
Occasion-Based Picks — Back-to-School Essentials
Ask for back-to-school recommendations for a college student — Cartivo surfaces relevant products by occasion, role, and budget.
History-Based Recommendations — You'd Like These
Logged in, Cartivo recommends based on past purchases — surfaces products aligned with previous orders without any preference input needed.
Recently Viewed — Pick Up Where You Left Off
Ask to see recently viewed products — Cartivo retrieves the browse history and shows items from the current session with one-click add to cart.
Seasonal Picks — Winter Essentials
Ask for winter tech and clothing recommendations — Cartivo applies seasonal context to curate a relevant, timely product selection.
Returns & Exchanges
8 videos
Return Policy — Instant, Accurate
Watch Cartivo answer return policy questions accurately and naturally — 30-day window, electronics policy, process steps — without any FAQ page lookup.
Start a Return — Conversational
A logged-in shopper initiates a return through chat. Cartivo checks eligibility, explains the process, and walks through every step — no support ticket needed.
Exchange — Wrong Size, Same Product
Request an exchange for the wrong shoe size — Cartivo checks exchange eligibility, explains the process, and confirms the new size.
Refund Status — Where Is My Money?
Check refund status after initiating a return — Cartivo retrieves the refund timeline and confirms the amount being returned.
Damaged Item — Immediate Resolution
Report a damaged item received — Cartivo handles the complaint, explains resolution options (replacement or refund), and initiates the process.
Free Returns — Policy Confirmation
Ask whether returns are free for a specific item — Cartivo confirms eligibility, explains the free returns policy, and describes how to ship it back.
Return Window — Eligibility Check
Ask if a 25-day-old purchase is still returnable — Cartivo checks against the 30-day policy and confirms the item qualifies for return.
Non-Returnable Items — Clear Policy Explanation
Ask about returning opened software — Cartivo clearly explains the non-returnable policy for digital and opened software items without ambiguity.
Logistics
9 videos
Shipping Options — All Channels Explained
Cartivo surfaces all shipping options, costs, and delivery timeframes in a single conversational response — including free shipping threshold and express availability.
Free Shipping Threshold — How Close Am I?
Ask how much more to add for free shipping — Cartivo calculates the gap to the threshold and suggests items to reach it.
Delivery Time — When Will It Arrive?
Ask when an item will arrive if ordered today — Cartivo gives a precise delivery estimate based on shipping method and current stock location.
International Shipping — Rates and Times to UAE
Ask about shipping to Dubai — Cartivo provides international shipping rates, estimated transit time, and customs information for the UAE.
Store Pickup — Click & Collect Availability
Ask if an item can be picked up at a local store — Cartivo checks click-and-collect availability, shows store locations, and confirms ready time.
Change Delivery Address — Pre-Ship Update
Update the delivery address on an in-progress order — Cartivo checks if the change is still possible and processes the update conversationally.
Shipping Cost — All Options Compared
Compare standard, express, and overnight shipping costs for an order — Cartivo shows all options with prices and delivery dates side by side.
Lost Package — Claim and Resolution
Report a package as lost — Cartivo guides through the claim process, confirms tracking status, and initiates a replacement or refund.
Delivery Window — Choose Preferred Time Slot
Ask about choosing a specific delivery time window — Cartivo explains available slots, how to select them, and confirms the preference.
Gifting
8 videos
Gifting Mode — Dad's Birthday
Cartivo automatically activates gifting mode when a purchase is described as a gift. Recommendations, gift wrapping, and personalised messages — all in one conversation.
Gift Wrapping + Personalised Message
Add an Apple Watch as a gift with wrapping and a personalised message — Cartivo handles the complete gifting customisation in one conversational step.
Budget Gifts — Best Options Under $50
Find the best gifts under $50 — Cartivo curates a targeted shortlist optimised for budget, gift suitability, and availability.
Multiple Gifts — One Basket for Everyone
Buy gifts for three people at once — Cartivo manages separate gift items, budgets, and wrapping preferences in a single conversation.
Corporate Gifting — Bulk Orders for the Team
Ask about corporate gift orders for 20 employees — Cartivo explains bulk ordering, personalisation options, and available branded packaging.
Last-Minute Gift — Same-Day Delivery Options
Need a gift delivered today — Cartivo filters to same-day eligible products and surfaces the best options that can arrive in time.
Anniversary Gift — Personalised Recommendations
Find an anniversary gift for a tech-savvy partner under $300 — Cartivo suggests premium options with personalised message and gift wrapping.
Gift Registry — Create and Share a Wish List
Ask how to set up a gift registry — Cartivo explains registry creation, sharing with friends, and how guests can purchase registry items.
Customer Journeys
8 videos
Complete Outfit Builder — Under $300
Cartivo assembles a complete business casual outfit under $300 — shirt, chinos, shoes — from a single request, then adds all items to cart.
Complete Home Office Setup
MacBook, monitor, headphones, keyboard — Cartivo curates a complete $3,000 home office setup from a single request and adds everything to cart.
End-to-End Purchase in 4 Messages
Research → add to cart → apply SAVE10 → checkout. A complete Cartivo purchase journey from intent to order in four conversational messages. No pages, no forms.
Budget Maximiser — $500 Challenge
Exactly $500 budget — Cartivo finds the best product combination and applies available coupons to stretch it further. Shopping intelligence at its most impressive.
Research + Buy — Sony Wins the Comparison
Compare Sony vs Bose, get a recommendation for office noise cancellation, and buy the winner in Black — Cartivo turns product research directly into a confirmed cart.
Gift Purchase Journey — Search to Gifting Mode
A complete gift purchase journey: find an Apple Watch for mum, activate gifting mode, add wrapping, apply a coupon, and reach checkout.
Loyalty Redemption Journey — Points to Purchase
Login, check points balance, find the best product for available points, redeem at checkout — a complete loyalty-driven purchase journey.
Guest to Checkout — No Account, Full Experience
Browse as a guest, add to cart, apply a coupon, and reach checkout — Cartivo delivers the complete purchase journey without requiring account creation.
AI Intelligence
8 videos
Arabic Language — Automatic Detection
Cartivo automatically detects Arabic and responds fluently — no language switching, no configuration. The shopper browses headphones entirely in Arabic.
Preference Memory — Set Once, Applied Everywhere
Preferences stated once — Sony, black, size M, under $400 — are applied across headphone AND clothing searches without repetition. True contextual memory.
Multi-Intent in One Message
Three requests in one message — find headphones, add the best to cart, explain return policy — all handled simultaneously in a single Cartivo response.
Spanish Language — Auto-Detected and Answered
Ask a product question in Spanish — Cartivo auto-detects the language and responds fluently in Spanish without any configuration or language switching.
Clarification Dialogue — Ambiguity Resolved
Ask a vague question and watch Cartivo ask a precise clarifying question — then immediately use the answer to surface exactly the right product.
Ambiguous Query — Intent Inference in Action
Ask "I want something new" — Cartivo infers shopping intent from context, asks the right question, and surfaces relevant new arrivals.
Follow-Up Questions — Context Preserved
Ask about Sony headphones, then ask "does it have a case?" without repeating the product — Cartivo maintains full context across follow-up questions.
Nonsense Input — Graceful Recovery
Send completely unrelated text to Cartivo — it handles the input gracefully, redirects to shopping assistance, and stays helpful without breaking.
Promotions
8 videos
Live Promotions Discovery
Cartivo surfaces all active promotions in one response, then narrows to electronics deals — turning promotion discovery from banner-clicking into a conversation.
Cart Abandonment — Proactive Recovery
Cartivo explains how it detects idle carts and proactively recovers them with personalised offers — turning hesitation into conversion before the shopper leaves.
Price Drop Alert — Set in Conversation
Watch a shopper set a price drop alert on the iPhone 15 Pro Max from chat. Cartivo confirms the threshold and explains exactly how notifications will work.
Stock Alert — Notify When Back in Stock
Set a restock alert on an out-of-stock item — Cartivo registers the alert, confirms notification method, and explains when alerts are sent.
Back in Stock — Instant Availability Update
Ask if a previously out-of-stock item is available again — Cartivo checks live inventory and confirms availability with add-to-cart in one exchange.
Deal Alerts — Personalised Offer Notifications
Set up deal alerts for electronics — Cartivo explains how personalised deal notifications work and registers preferences for future promotions.
Newsletter — Subscribe for Exclusive Offers
Sign up for the promotional newsletter — Cartivo captures the preference, explains what offers subscribers receive, and confirms enrolment.
Rewards Notification — Points Earned Alert
Ask about rewards notifications for points earning — Cartivo explains how and when notification alerts are sent for loyalty milestones.
Payments
10 videos
Best Coupon — SAVE10 vs AGENT25
Cartivo calculates both coupon discounts on the same product and recommends which code saves more — intelligent deal optimization through conversation.
Credit Card Payment — Full Checkout
Add JBL Charge 5, checkout in one message, pay with credit card — Cartivo guides the complete payment flow conversationally with no redirect.
Payment Options — All Methods Explained
What payment methods do you accept? Cartivo lists all available options — cards, digital wallets, BNPL — with details on each, instantly.
Coupon Discount — AGENT25 Applied Live
Add AirPods Pro, apply AGENT25 coupon, see the discounted total — Cartivo calculates savings in real time and confirms the updated price.
Invalid Coupon — Graceful Error Handling
Apply an invalid coupon code and watch Cartivo handle the error gracefully — clear explanation, no broken state, offer to try a valid code.
Tax Calculation — Live Order Total Breakdown
Cartivo calculates and explains tax on a live order — item subtotal, tax amount, and final total broken down clearly without a receipt page.
Price Match — Competitive Pricing Request
Ask Cartivo about price matching policy on the MacBook Pro — detailed policy explanation, eligibility conditions, and how to request a match.
Installment Payments — Buy Now Pay Later
Ask about paying in installments for a $1,200 laptop — Cartivo explains BNPL options, terms, and eligibility entirely in conversation.
Gift Card Payment — Balance Applied at Checkout
Check gift card balance and apply it to an order — Cartivo handles gift card payment flow conversationally with remaining balance shown.
Order Confirmation — Instant Summary
Complete a checkout and receive a full order confirmation summary in chat — order ID, items, total, estimated delivery, all in one response.
Subscriptions
8 videos
Subscribe & Save — Auto-Replenishment
Cartivo explains subscription savings, available frequencies, and how to enrol in auto-ship — turning consumable products into recurring revenue through conversation.
Manage Subscription — View Active Plans
View current active subscriptions after login — Cartivo retrieves all subscription details including frequency, next delivery, and savings.
Cancel Subscription — Easy Cancellation Flow
Cancel a subscription through conversation — Cartivo confirms the cancellation, explains the final delivery, and offers alternatives.
Change Frequency — Monthly to Bi-Monthly
Change a subscription from monthly to every 2 months — Cartivo updates the schedule, confirms next delivery date, and shows adjusted savings.
Pause Subscription — Skip Next Delivery
Pause a subscription for vacation — Cartivo processes the pause, confirms the skip, and shows when the subscription will resume automatically.
Upgrade Subscription — More Items, Better Rate
Upgrade from monthly single-item to a multi-product subscription bundle — Cartivo explains the savings and confirms the upgraded plan.
Set Up Subscription — Enrol in Auto-Ship
Enrol a product in auto-ship subscription from cart — Cartivo explains frequency options, calculates savings vs one-time, and confirms enrolment.
Subscription Billing — Payment and History
Check subscription billing history and upcoming charges — Cartivo retrieves the full payment schedule and next billing date in one query.
Customer Support
8 videos
Contact Support — All Channels Available
Ask how to reach customer support — Cartivo lists all contact channels (chat, phone, email) with hours, response times, and direct links.
FAQ — Common Questions Answered Instantly
Ask common customer FAQs about sizing, compatibility, and warranty — Cartivo answers three distinct questions accurately in one conversational session.
Complaint Handling — Empathetic Resolution
Lodge a complaint about a late delivery — Cartivo acknowledges the frustration, investigates the issue, and offers a concrete resolution.
Live Chat Escalation — When to Transfer
Ask Cartivo when it would escalate to a human agent — it explains the escalation triggers and can initiate a handoff instantly.
Warranty — Coverage Details for Sony Headphones
Ask about warranty coverage for the Sony WH-1000XM5 — Cartivo explains duration, what's covered, and how to make a warranty claim.
Product Question — Compatibility Check
Ask if Sony headphones work with a Windows laptop — Cartivo answers the compatibility question with Bluetooth specs and pairing instructions.
Customer Feedback — Post-Purchase Review
Submit product feedback after receiving an order — Cartivo guides through the feedback process and explains how reviews help other shoppers.
Technical Support — Setup Troubleshooting
Get help setting up Bluetooth headphones with connection issues — Cartivo walks through troubleshooting steps with patience and precision.