Ship it or pick it up
Switch from paid express to free store pickup in one line.
As a signed-in shopper1 min3 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“Add the Sony WH-1000XM5 headphones in black to my cart”
What happens
James adds a pair of headphones.
What to notice
The cart updates.
- 2Step 2
“Ship it express to my home”
What happens
He asks for express delivery. Cartivo sets it up with his saved address and shows the shipping cost.
What to notice
Express shipping and its price on the order.
- 3Step 3
“Actually, can I pick it up at a store for free instead?”
What happens
He'd rather save the shipping. Cartivo switches the order to free store pickup.
What to notice
Shipping drops to $0.
What this scenario shows
- Delivery options in the conversation
- Free store pickup instead of shipping