Card payment, kept out of the chat
A guest pays by card through a secure form; the assistant never sees the number.
Opens the live store with a guided coach for this scenario.
Step-by-step guide
Type these, in this order
- 1Step 1
“Add the Fjallraven Kanken Classic Backpack to my cart”
What happens
A guest adds a backpack.
What to notice
In the cart.
- 2Step 2
“I'll pay by card as a guest. Email jordan.lee@example.com, ship to 120 Market Street, San Francisco, CA 94105”
What happens
She gives her email and address. Cartivo opens a secure card form on the page.
What to notice
The form appears; the chat never asks for card digits.
- 3Step 3
“Can you see my card number?”
What happens
The question every shopper should ask. The answer: no, the card goes into the secure form, not the conversation.
What to notice
A plain answer about how the card is handled.
What this scenario shows
- Secure card form
- Card details never in the conversation