From complaint to a person
A damaged delivery: the order found, the options, then a human.
As a signed-in shopper1 min2 steps
Opens the live store with a guided coach for this scenario. You shop as a private sandbox copy of the demo shopper.
Step-by-step guide
Type these, in this order
- 1Step 1
“I'm really upset. The Pro 100 Blender I got last month arrived damaged and won't turn on. What are my options?”
What happens
James is upset. Cartivo acknowledges it and finds the order he means.
What to notice
Empathy, and the right order.
- 2Step 2
“I'd like to talk to a person about this”
What happens
He wants a human. Cartivo hands over with the context so he doesn't have to repeat himself.
What to notice
The hand-off is confirmed.
What this scenario shows
- Finds the order
- Checks what is possible
- Hands off to a person on request