Calm when the shopper isn't
Frustration met with empathy and a faster path.
As a guest1 min2 steps
Opens the live store with a guided coach for this scenario.
Step-by-step guide
Type these, in this order
- 1Step 1
“I've been trying to find decent running shoes for an hour and nothing works!”
What happens
A frustrated shopper. Cartivo acknowledges it and asks the two or three questions that narrow things down.
What to notice
Empathy first, then focused questions.
- 2Step 2
“Men's, for road running, under $150”
What happens
With those answers, it goes straight to results that fit.
What to notice
Road running shoes under $150.
What this scenario shows
- Acknowledges frustration
- Asks the questions that matter
- Gets to results fast